Pauly Ting – Experience Designer

Experience

⇠ Projects

The Invision prototype was live user tested with actual FE customers

Created a detailed problem statement to provide sharp focus

Lofi wireframes were created and iteratively refined into HiFi wires

The product workflow was refined, review, and digitised around an optimal user path

Group debate and discussion lead to a draft product workflow

Interviewing and anaylsing internal and external users helped to understand priorities

FE's first design sprint was planned, co-ordinated and kicked off with a new team

A business case was crafted and refined following a product strategy workshop

A business case was crafted and refined following a product strategy workshop

A business case was crafted and refined following a product strategy workshop

A business case was crafted and refined following a product strategy workshop

About

Kaiser Permanente launched a prototype program which responded to the demands from within their organization. A group of enthusiastic internal teams wanted to learn how to think and do things differently, affectionately called Catalysts.

We were given six weeks to step back, research and analyze what they’d learned, and to explore what ‘Catalyst 2.0’ as a product could be across tablet and desktop.

Working closely with their teams and stakeholders, we conducted user interviews, three separate design sprints, and created product roadmap with a prototype.


Results

Kaiser implemented many parts of the product design into their product roadmap.

Configuration

Team

UX/UI - Pauly Ting

PM - Mike Lin